Nuts About Southwest is a moderated site because we want to ensure that everyone stays on topic—or at least pretty close to it. We would LUV for you to post your thoughts, comments, suggestions, and questions, but when you post, make sure that they are of general interest to most readers. Of course, profanity, racial and ethnic slurs, and rude behavior like disparaging personal remarks won’t be tolerated nor published.

Even though Nuts About Southwest is moderated, we pledge to present opposing viewpoints as we have done since our blog first went “live” several years ago, and we will strive to keep posts interesting, diverse, and multi-sided. Our Team wants to engage in a conversation with you, but not every post will receive a response from us. However, we encourage you to respond to our bloggers and to the comments of other individuals. We also ask that you be patient with our Team for a response. Some of our bloggers are Flight Crew Members, so they may delay a response for a few days while they are “on the road.” (Actually should we say “in the air”?) Don’t forget, the fact that they are on the frontlines ensuring that our Customers get to their destinations safely and comfortably is the very reason that our Crew Members’ posts are interesting.

One final disclaimer—Nuts About Southwest is not the forum to address personal Customer Service issues. All of us have “day jobs,” and we simply don’t have the resources through Nuts About Southwest to resolve individual concerns. Even though this is not the forum, Southwest is eager to resolve your concerns. Our Customer Relations/Rapid Rewards folks want to assist you, and you can contact them by mail at Southwest Airlines, Customer Relations/Rapid Rewards, P.O. Box 36647, Dallas, Texas 75235-6647; by phone at (214) 792-4223; or by fax at (214) 792-5099. For reservations, please visit southwest.com or call our Reservations Center at 1-800-I-FLY-SWA (1-800-435-9792).