Earlier this fall, specially trained Customer Care Representatives from our Reservations Department began offering 24-hour baggage information services through a special toll-free number, (888) 202-1024. 

In the initial rollout, these representatives also began supporting our largest stations by proactively contacting Customers with updates regarding the status of their delayed baggage. 

The program has been so successful, that by mid-November, the Customer Care Representatives will extend their services to all Southwest cities in an effort to provide our Customers with even better service.