It’s right there in our Mission Statement: “The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit,” and let me tell you—we take that part about Company Spirit very seriously. In fact, we take it very literally.

As I think about the 10,000-hour milestone that our Pilots have “logged” in support of Adopt-a-Pilot, I am blown away!  From what I gather, the true number of hours may even be greater since some of our Pilots didn’t track their time.  I am very proud to be one of Southwest’s Adopt-a-Pilot volunteers and I am also very proud that Southwest continues to support and grow this program

There are a lot of Southwest "urban" legends about how an amazing and unique program that serves communities all across the country came to be born.  In truth, the Adopt-a-Pilot program at Southwest Airlines was born out of a cooperative effort with the Smithsonian Institute’s National Air and Space Museum, the National Association of Teachers of Math, and other educational speci

On my worst days, I remain grateful to work for Southwest Airlines.  But there are other times that just make me feel I'm simply unworthy to be the lowliest member of a Family of 35,000+ Superstars.  One of those moments happened recently, and I just thought I'd share it.

An exciting and important event took place this weekend: Southwest Airlines flew to LaGuardia Airport (LGA), beginning our service to the “city that never sleeps”.  No longer will the clouds over New York City be deprived of our Red Bellied Beauties!