Houston Hobby (HOU) is one of the next test cities for a new feature called Express Bag Drop.  Express Bag Drop allows Passengers who have already printed their boarding pass online to scan their boarding pass into a kiosk scanner.  The kiosk will then ask the Passenger how many bags they are checking.  After that, all the Passenger has to do is put their bag(s) on the scale, show the Customer

Happy Birthday SFO!  It’s been exactly one year since we returned service into San Francisco. As we reflect on this past year, we can’t even begin to describe the heartfelt welcome we’ve received from our Customers thus far.  San Francisco is perhaps one of the most rewarding markets we serve simp

As a member of the PR Team, I do have the chance to work with several different groups in the Company.  One of those groups just happens to be Provisioning!  Now, what is exciting about that you ask, well…I get the chance to taste energy drinks (we went with Monster), look at all different kinds of coffee cups, taste snacks that might go into our snack trays, and discuss the most importan

Back in the early days of computing, you had to type a long string of DOS commands in order to get anything done. Anyone remember ‘c:\WINDOWS\system32\calc.exe’ ?  Then along came Windows and icons with point and click. Those command lines are still there, but now clicking an icon sends those commands for you. Don’t believe me?

I can’t believe it.  Summer is almost over, and Halloween is just around the corner.  This will be my fifth Halloween as Southwest’s CEO, and little did I know what kind of impact my costumes would have.  In 2004, I portrayed mega-rock star, Gene Simmons of KISS, [asset|