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Length: 22:54
Several hundred Employees surprised Colleen with the ringing of cowbells and a display of a large image made up of tiles--like they do at football games. Cheryl Swanson, show here with John Jones, the graphic artist who designed the giant image, holding the tiles over their heads.

There is an old joke around Southwest that goes something like: How many Southwest Employees does it take to change a light bulb?