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Rich Liu |
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Cranky's Summer Travel Tips |
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Thank you for the tips.
I am not one that often voice an opinion. But I feel compelled to share my experience I had flying on Southwest this weekend. Had this only happened to me, I would have thought that it was an oversight on my part. But I noticed quite a few passengers were just as confused as I was. I had no idea when catching a "direct" flight (direct being the common air travel term) meant that there could be stops along the way. I had no idea that there was a difference between a "direct" and "non-stop" flight. I was told by the counter rep that a direct flight means that there could be stops but passengers did not leave the plane where as a non-stop flights do not have stops. I've always been a loyal Southwest customer and probably will continue to be, but I feel that Southwest should make it more apparent that on the Pricing and Restrictions web page that even though the flight is considered a "direct" flight that there can be multiple stops (without a change of plane) along the way. Granted we arrived at the time as scheduled, but I think as customers, we should not find out about these stops along the way. As for booking on Southwest.com, this is the information we as customers have:
Depart Los Angeles (LAX) at 7:05 AM
Arrive in Chicago (MDW) at 2:00 PM
This was noted to have 1 stop along the way, but it was not made apparent on the screen.
Can you believe that Southwest actually asked me to guest post on the blog? What is this world coming to? I must admit that I got excited when Southwest asked me to put together some summer travel tips. Every year, airlines come out with summer travel tips, and every year they say the same boring thing. So this year, I thought I’d try to give a little, um, more variety. Categories: Flying, Nutty stuff Aug 12, 2008 |
