User Profile
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Paula Berg |
| After brief stints selling beer on Phish tour and working for the Colorado and United States Senates, I woke up and smelled the jet fuel and began my career here at Southwest Airlines. Since joining the Southwest Airlines family in 2001, I have served in a variety of communication roles, but for the last several years my time and energy have primarily been focused on harnessing social media tools - like this blog - to improve Customer communication. We launched Nuts About Southwest in April 2006 and have since expanded our efforts to a variety of online channels including Twitter, Facebook, and Youtube. We continue to incorporate social media into every aspect of communication in a way that makes sense for Southwest and meets your expectations. Any suggestions? Let me know!
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News
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Behind the Scenes Blog Queen |
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Paula - OMG...how bizarre. I've gone my enitre life without hardly meeting another Paula or another Berg, and now you're the third Paula Berg I've met in the past year. CRAZY. And, I'm actually moving to Colorado at the end of the month, so there will now be two of us in the Rocky Mountains. :)
Categories: Working at Southwest Dec 14, 2009 |
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GOT WINNERS? Southwest Airlines Does! |
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Yesterday, PR NEWS held its annual PR News’ PR People Awards at the National Press Club in Washington D.C. The awards showcase the top talent, innovators, and PR professionals who work day in and day out to take communication to the next level. |
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SOUTHWEST AIRLINES CONFIRMS PASSENGERS ARE NOT SUPERSTITIOUS: AIR TRAVEL NOT HINDERED BY FRIDAY THE 13TH |
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Southwest Airlines can confirm that passengers are NOT avoiding travel today, Friday the 13th. Traditional superstitions appear to have been cast aside by many travelers still looking for a low fare and great Customer Service. Categories: Flying, Nutty stuff, Southwest Culture Nov 13, 2009 |
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3Q09 Financial Results discussed today (Thursday) at 11:30 a.m. Eastern Time via live Broadcast |
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Gary Kelly, Chairman of the Board, President, and Chief Executive Officer and Laura Wright, Senior Vice President Finance and Chief Financial Officer will discuss our third quarter 2009 results via live webcast at 11:30 a.m. Eastern Time today (Thursday). If you would like to listen in, the live broadcast will be available at http://www.videonewswire.com/event.asp?id=62631. Categories: Uncategorized Oct 15, 2009 |
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Secure Flight Procedures |
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tusphotog - Boarding passes shouldn't change a bit. The Safety and Security of our Customers is our number one priority at Southwest Airlines. Period. This commitment to a safe and secure operation is shared by all Southwest Employees, from the Boardroom to the New Hire training classroom. Our commitment to Safety and Security is job one throughout our aircraft, all over our 67 airports, and within our offices. Categories: Airports, Flying Oct 02, 2009 |
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