Competition Brings Out the Best

Dear Linda – I’m so sorry that you have received mixed information from our Flight Attendants regarding where you and your service dog should sit onboard our aircraft. Our Flight Attendant Manual states that: A Customer traveling with an assistance or emotional support animal may sit anywhere, with the following conditions. The animal… • may not obstruct an aisle, access to an aisle, or an emergency exit • may not occupy a seat • may be placed against the fuselage wall • should remain with its owner throughout the flight • if small enough, may be held in the Customer’s lap for all phases of flight The FAA Policy states that: A service animal may be placed at the feet of a person with a disability at any bulkhead seat or in any other seat as long as when the animal is seated/placed/curled up on the floor, no part of the animal extends into the main aisle(s) of the aircraft, the service animal is not at an emergency exit seat and the service animal does not extend into the foot space of another passenger seated nearby who does not wish to share foot space with the service animal. Based on the information above, I believe you can sit anywhere you’d like, as long as your service dog doesn’t block the aisles. Paula Berg Southwest Airlines At Southwest Airlines, we just completed an Employee survey.  Like most surveys, this one only takes a few minutes and provides a valuable platform to solicit real time opinions across our system.  In Dallas, a friend of mine in Finance thought it would be FUN to get a little competition going between our Departments.  We made a bet on which Department would have the greatest participation Categories: Working at Southwest Posted by: Jeff Lamb | Aug 19, 2008 at 7:38 am

08.08.08

YouTube links are below: Team South Badassica- GOLD MEDAL WINNERS! http://www.youtube.com/watch?v=4ulLnmkrIVM Team ROI Ribbon Dance http://www.youtube.com/watch?v=LrG7fQJAgI8 Team Long Unknown Name- Leapfrogs http://www.youtube.com/watch?v=FQxswGkQRw0 As a kid, I hated the summer Olympics. We had five television channels, and every single one of them showed the Olympics for three weeks straight. No Smurfs. No Looney Tunes. No Mr. Roger's Neighborhood. Just a bunch of boring adults doing boring things like running and swimming. I did those things every day and didn't understand why it was such a big deal to watch other people doing it. Categories: Working at Southwest Posted by: Angela Vargo | Aug 14, 2008 at 5:57 pm

Cranky's Summer Travel Tips

Rich - I am so sorry that the difference between a nonstop and direct flight was unclear, and I appreciate your sharing your concern with us. We definitely don’t want our Customers to be surprised or disappointed when they make a scheduled stop, so we try to inform our Customers of the number of stops any given flight will make during the booking process. When booking flights on southwest.com, you will see five columns: 1. Flight Number 2. Departure Time 3. Arrival Time 4. Stops 5. Travel Time A number in the "Stops" column indicates total number of stops on a same plane flight, or a “direct flight”. An airport code with a number indicates the city where the Customer must change planes and the number indicates the total number of stops the Customer will make en route to his/her final destination. Both of those points are included in the bullet section under the Flight option box, but I understand that it may still not have been clear. If you have any recommendations for how we can make the number of stops more clear during the booking process, please let me know and I will be happy to share your feedback with web design folks. Again, sorry for the confusion...I hope this information is helpful the next time you book a flight! Paula Berg Southwest Airlines Can you believe that Southwest actually asked me to guest post on the blog?  What is this world coming to?  I must admit that I got excited when Southwest asked me to put together some summer travel tips.  Every year, airlines come out with summer travel tips, and every year they say the same boring thing.  So this year, I thought I’d try to give a little, um, more variety. Categories: Flying, Nutty stuff Posted by: crankyflier | Aug 12, 2008 at 6:00 pm

A "Day in the Life" of Reservations

Anonymous – I contacted our Phoenix Reservations Center and was able to find out that they never actually had child care physically on sight. Several years ago, however, they did have a committee of Reservations Agents and Staff that worked together to gather information about locations, hours of operation, and cost associated with child care in their area. They were able to negotiate discounted rates for our Employee at some of the operations. But, over the years, the program’s popularity shrank, and they ceased negotiating for the discounts. Of course, if the interest became popular again, they would be happy to work with our People in establishing some type of network again. Paula Berg Southwest Airlines In this video we show you a "Day in the Life" of one of our Reservations Agents. If you are interested in a job at Southwest Airlines, this is a great place to kick off a career! Categories: Working at Southwest Posted by: Christi Day | Aug 12, 2008 at 2:52 pm

A "Day in the Life" of Reservations

I'm not sure about the child care at our Phoenix Reservations Center, but I will look into it and let you know. Paula Berg Southwest Airlines In this video we show you a "Day in the Life" of one of our Reservations Agents. If you are interested in a job at Southwest Airlines, this is a great place to kick off a career! Categories: Working at Southwest Posted by: Christi Day | Aug 12, 2008 at 12:18 am

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