When you work in Customer Relations/Rapid Rewards (CR/RR) you can never say that you’ve seen and heard it all because you will always receive another “fetching” letter or telephone call that is completely unique.  For instance, in February of this year, I responded to the plea of someone who was "begging" to be allowed on a Southwest Airlines f

Categories: Customers, Nutty stuff

Posted by: Katie Ellwood | Sep 08, 2009 at 7:52 am